Troubleshooting System Slowness and What to Report

What immediate steps can I take to resolve system slowness?

Clear browser state, minimize local resource usage, and test alternate access methods to restore normal performance.

Clear your browser cache and cookies, then log back into the application.
Open the application in an incognito/private browsing window to rule out cached data or stored session issues.
Try a different supported web browser (for example, Chrome, Edge, or Firefox).
Close unnecessary browser tabs and other applications that may be consuming CPU or memory.
Disable browser extensions temporarily to determine if any extension is affecting performance.
Restart your browser; if issues persist, restart your computer.

How can I determine if the slowness is caused by my network?

Switch network connections to check whether the problem is network-related.

If possible, try a different internet connection (for example, switch from Wi‑Fi to a mobile hotspot).
Compare performance on each connection to identify whether latency or throughput is contributing to slowness.

What diagnostic information should I collect before contacting support?

Collect targeted details and visual evidence to help support investigate and prevent recurrence.

Which area(s) of the application are loading slowly (for example: Track, Engage, Intake, Reporting, Admin)?
Approximate time(s) when the slowness occurred.
Whether the issue affects all users or only specific users.
A short screen recording or screenshots that show the delay and where it occurs.

How should I report the issue to support to help prevent future problems?

Provide the collected diagnostics and describe what you’ve already tried so support can reproduce and investigate.

List the affected application areas and exact times you observed slowness.
State whether other users see the same behavior.
Attach screen recordings or screenshots demonstrating the delay.
Describe which troubleshooting steps you already performed (cache cleared, browser swapped, extensions disabled, network tested, restarts performed).

What can support do once I provide details?

Support will test platform areas and compare their results to your reported behavior, then continue investigation based on your diagnostics and evidence.

Troubleshooting tips

After clearing cache/cookies you will need to log in again.
Use incognito/private mode to isolate session and extension effects.
When testing different browsers, use up-to-date versions to ensure valid comparison.

Start with cache/cookie removal, incognito browsing, trying a different supported browser, disabling extensions, closing unneeded tabs/apps, restarting your machine, and testing an alternate network. Collect precise times, affected areas, user scope, and visual evidence, then provide those details to support so they can investigate and prevent future occurrences.