I am pleased to inform you that an exciting update has recently been added to your account. In response to feedback from our customers highlighting confusion around subscription packages and usage, we have introduced a new section in your administrative experience. This enhancement aims to provide you with a clearer understanding of your subscription details and usage, aligning with our commitment to improving your experience and maximizing the benefits of our services.
- Enhanced Subscription Overview: We've added a new feature that provides a detailed breakdown of your subscription plan. You can now easily see what’s included in your package, including any additional features or benefits that come with your subscription.
- Usage at a Glance: Ever uncertain about how your usage compares to your subscription? This new overview will help you answer your usage questions in seconds.
- Improved User Interface: We’ve made several user-friendly adjustments to our interface to make it easier for you to navigate and access the information you need quickly.
These updates are now live, and we encourage you to explore them at your convenience. If you notice that you are using more than is included in your subscription, not to worry. You can take the following steps to ensure that you are in control of your account:
- deactivate your additional users, remove additional report writers or volunteers, archive un-wanted forms, and deactivate unnecessary workflows. OR,
- reach out to us at customerengagement@casebook.net and we will help you upgrade your account so that you can continue to enjoy extra access!
Should you have any questions or need further assistance, our support team is always here to help. You can reach us at support@casebook.net.
Thank you for being a valued part of our community. We are continually striving to improve our offerings and appreciate your feedback. Your satisfaction is our priority, and we are committed to supporting your success with Casebook.
Warm regards,