--- title: "Communications: Email" description: With Casebook's Communications feature, you can send emails from within Casebook using your own email address, automatically track all replies, as well as read and reply to your email threads that your teammates have tracked on the record. --- [Skip to content](https://gohub.casebook.net/knowledge/email-communications#main-content) [More support](https://gohub.casebook.net/knowledge/kb-tickets/new) [![logo-raspberry (1)](https://gohub.casebook.net/hs-fs/hubfs/logo-raspberry%20(1).png?width=1286&height=255&name=logo-raspberry%20(1).png)](https://gohub.casebook.net/) - [Knowledge Base](https://gohub.casebook.net/knowledge) - [Video Library](https://gohub.casebook.net/video-library) - [Still Need Help?](https://gohub.casebook.net/knowledge/kb-tickets/new) Open main navigation Close main navigation - [Knowledge Base](https://gohub.casebook.net/knowledge) - [Video Library](https://gohub.casebook.net/video-library) - [Still Need Help?](https://gohub.casebook.net/knowledge/kb-tickets/new) - [More support](https://gohub.casebook.net/knowledge/kb-tickets/new) Hi. How can we help? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://gohub.casebook.net/knowledge) 2. [Getting Started With Casebook](https://gohub.casebook.net/knowledge/getting-started-with-casebook) 3. [Getting Started for New Users](https://gohub.casebook.net/knowledge/getting-started-with-casebook#getting-started-for-new-users) # Communications: Email ## With Casebook's Communications feature, you can send emails from within Casebook using your own email address, automatically track all replies, as well as read and reply to your email threads that your teammates have tracked on the record. [Sending a New Email](https://gohub.casebook.net/knowledge/email-communications#sending) | [Printing an Email](https://gohub.casebook.net/knowledge/email-communications#printing) | [Deleting an Email](https://gohub.casebook.net/knowledge/email-communications#deleting) | [Communications Video](https://gohub.casebook.net/knowledge/email-communications#video) ### The Record Email Address can be found in the Communications section. You can copy this email address by selecting the copy icon. ![Screen Shot 2022-05-16 at 9.05.35 AM-1](https://gohub.casebook.net/hs-fs/hubfs/Screen%20Shot%202022-05-16%20at%209.05.35%20AM-1.png?width=688&name=Screen%20Shot%202022-05-16%20at%209.05.35%20AM-1.png) ### If this is your first time using this feature, you will need to connect your email to Casebook. You can do so through [User Settings](https://gohub.casebook.net/knowledge/user-settings).![Screen Shot 2022-05-16 at 8.49.23 AM](https://gohub.casebook.net/hs-fs/hubfs/Screen%20Shot%202022-05-16%20at%208.49.23%20AM.png?width=688&name=Screen%20Shot%202022-05-16%20at%208.49.23%20AM.png) ### To send a new email from Casebook, follow the steps below:  1. Navigate to the **Communications** section on the Case Record, Intake Record, or Provider Record and select the + icon.![Screen Shot 2022-05-16 at 10.05.06 AM](https://gohub.casebook.net/hs-fs/hubfs/Screen%20Shot%202022-05-16%20at%2010.05.06%20AM.png?width=655&name=Screen%20Shot%202022-05-16%20at%2010.05.06%20AM.png) 2. A modal will appear where you can compose the email.  1. The first email address is your email address. (this is based on your Casebook account) This is un-editable. ![Screen Shot 2022-05-10 at 12.03.12 PM](https://gohub.casebook.net/hs-fs/hubfs/Screen%20Shot%202022-05-10%20at%2012.03.12%20PM.png?width=688&name=Screen%20Shot%202022-05-10%20at%2012.03.12%20PM.png) 2. The second email address is the case email address. This is un-editable. ![Screen Shot 2022-05-10 at 12.03.12 PM 2](https://gohub.casebook.net/hs-fs/hubfs/Screen%20Shot%202022-05-10%20at%2012.03.12%20PM%202.png?width=688&name=Screen%20Shot%202022-05-10%20at%2012.03.12%20PM%202.png) 3. Enter in the email recipient in the **To** section. Casebook will populate emails that are stored in the platform based on your entry. You can also email someone who does not exist in Casebook by entering in their email here. ![Screen Shot 2022-05-10 at 12.03.12 PM 3](https://gohub.casebook.net/hs-fs/hubfs/Screen%20Shot%202022-05-10%20at%2012.03.12%20PM%203.png?width=688&name=Screen%20Shot%202022-05-10%20at%2012.03.12%20PM%203.png) 4. You can cc and bcc someone on the email by selecting the **three ellipses icon**. ![Screen Shot 2022-05-10 at 12.40.56 PM](https://gohub.casebook.net/hs-fs/hubfs/Screen%20Shot%202022-05-10%20at%2012.40.56%20PM.png?width=688&name=Screen%20Shot%202022-05-10%20at%2012.40.56%20PM.png) 3. You can attach files from your computer to this email by selecting **Attach** **Files**. The total file size must be 15 mb or smaller. ![Screen Shot 2022-05-10 at 12.03.12 PM 3 2](https://gohub.casebook.net/hs-fs/hubfs/Screen%20Shot%202022-05-10%20at%2012.03.12%20PM%203%202.png?width=688&name=Screen%20Shot%202022-05-10%20at%2012.03.12%20PM%203%202.png) 4. Select **Send** to send the email.    ### Printing Email Threads You can print an email thread from the communications section by selecting the **options icon**, then selecting **Print Thread**, as shown below. ![Screen Shot 2022-10-26 at 9.13.39 AM](https://gohub.casebook.net/hs-fs/hubfs/Screen%20Shot%202022-10-26%20at%209.13.39%20AM.png?width=688&height=373&name=Screen%20Shot%202022-10-26%20at%209.13.39%20AM.png) ### Deleting Emails You can delete an email thread from the communications section by selecting the **options icon**, then selecting **Delete Thread**, as shown below. ![Screen Shot 2023-02-28 at 3.25.53 PM](https://gohub.casebook.net/hs-fs/hubfs/Screen%20Shot%202023-02-28%20at%203.25.53%20PM.png?width=688&height=118&name=Screen%20Shot%202023-02-28%20at%203.25.53%20PM.png) To delete a single email, open the email you wish to delete, select the **options icon**, then select **Delete Email**, as shown below. ![Screen Shot 2023-02-28 at 3.25.10 PM](https://gohub.casebook.net/hs-fs/hubfs/Screen%20Shot%202023-02-28%20at%203.25.10%20PM.png?width=688&height=361&name=Screen%20Shot%202023-02-28%20at%203.25.10%20PM.png)   - 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