Sometimes users might not be able to recover a password that they forgot. If users can't recover their password, an administrator can do it for them.
Steps for Administrators to reset a user's password:
In cb Admin, select the Users under the Global section.
Find the name of the user.
Then click on the Recover password icon on the right-hand side under the Actions column. An email will be sent to the user to help recover their password.
Steps for User after Admin sends recover password email:
Check your email for a verification code from Casebook.
Click on the link in the email, and the reset password page will load.
Fill in the following information:
Email address
The verification code
A new password
Re-type new password
Click on Reset Password, and the login page will reload.