Reset User Password

Sometimes users might not be able to recover a password that they forgot. If users can't recover their password, an administrator can do it for them.

Steps for Administrators to reset a user's password: 

1. In cb Admin, select the Users under the Global section. 
2. Find the name of the user. 
3. Then click on the Recover password icon on the right-hand side under the Actions column. An email will be sent to the user to help recover their password. 

Steps for User after Admin sends recover password email: 

1. Check your email for a verification code from Casebook. 
2. Click on the link in the email, and the reset password page will load.
3. Fill in the following information: 
   • Email address
   • The verification code
   • A new password
   • Re-type new password
4. Click on Reset Password, and the login page will reload.
5. Enter in email address and the new password.
6. Clicks Sign in.