--- title: User Notifications description: Casebook uses email and in-app notifications to keep users updated on work being completed in the system and alert others on items that need their attention. Administrators can turn notifications ON/OFF from cb Admin. --- [Skip to content](https://gohub.casebook.net/knowledge/user-notifications#main-content) [More support](https://gohub.casebook.net/knowledge/kb-tickets/new) [![logo-raspberry (1)](https://gohub.casebook.net/hs-fs/hubfs/logo-raspberry%20(1).png?width=1286&height=255&name=logo-raspberry%20(1).png)](https://gohub.casebook.net/) - [Knowledge Base](https://gohub.casebook.net/knowledge) - [Video Library](https://gohub.casebook.net/video-library) - [Still Need Help?](https://gohub.casebook.net/knowledge/kb-tickets/new) Open main navigation Close main navigation - [Knowledge Base](https://gohub.casebook.net/knowledge) - [Video Library](https://gohub.casebook.net/video-library) - [Still Need Help?](https://gohub.casebook.net/knowledge/kb-tickets/new) - [More support](https://gohub.casebook.net/knowledge/kb-tickets/new) Hi. How can we help? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://gohub.casebook.net/knowledge) 2. [Admin](https://gohub.casebook.net/knowledge/admin) 3. [Notifications](https://gohub.casebook.net/knowledge/admin#notifications) # User Notifications ## Casebook uses email and in-app notifications to keep users updated on work being completed in the system and alert others on items that need their attention. Administrators can turn notifications ON/OFF from cb Admin. ### **For cb Access Users - These can be managed under the Provider section** **Applicant Notifications ** - Application Started One Month Ago for Applicant: When an applicant’s application was started 30 days ago and is still open. - The status of the applicant’s application has been changed - **Note: **Email notifications for applicants have more specific instructions, so they know what to do next.  **Worker (Assignee) Notifications ** - The status of an application has been changed. - Application was assigned. The assignee receives an email. ### **For cb Track Users - These can be managed under the Provider section** **Provider Notifications ** - A new provider is created. In this case, the new provider’s assigned worker receives an email. - An existing provider is updated with a new assignee. In this case, the newly assigned worker gets an email. - A provider’s license status changes. In this case, the provider’s assigned worker receives an email. - A task is due in 2 days - A form has been completed - A visit is scheduled for the next day (tomorrow) **License Notifications** - A license has expired - A license status has changed **Workflow Notifications** - A new workflow for a provider is activated, and the first step is assigned to a worker - A new workflow for a provider is assigned to a worker - Feedback has been received on a workflow step and needs to be reviewed by the assigned worker ### **For cb Intake Users - These can be managed under the Intake section** **Intake Notifications ** - A form has been completed on an assigned intake - A new attachment has been uploaded - A report’s status has been changed - An intake is assigned - An intake has been reassigned - An intake was started 24 hours ago ### **Tasks - These can be managed under the Tasks section** - Workflow Started - Provider Manager Received Feedback on Task - Task Approved for Provider Manager - 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